We season with intention, and we handle every order with care. Because we make small-batch, handcrafted products, we have a few important guidelines around returns and refunds. Please read them carefully before placing your order.

For health and safety reasons, all food items are final sale and non-refundable. This includes our seasoning blends, salts, sugars, and limited-edition flavors.

We do not accept returns or exchanges on food items due to:

• Change of mind or taste preference

• Dietary restrictions

• Incorrect purchase

• Shipping delays caused by external carriers

If your item arrives broken or damaged:

• You must contact us within 72 hours of delivery

• Include clear photographs of the damaged item and the packaging

• Send to: Orders@AncestrySeasons.com

• Or use the Form below

Once we receive your photos, we’ll review and if the claim is approved we will issue a replacement or refund. Damaged products must be returned to us using the return label we provide.

If your order shows “Delivered” but you did not receive it:

1. Contact the shipping carrier first (UPS, USPS, FedEx) and file a claim.

2. Request a case number or claim ID.

3. Send that number to us using our contact form or email Orders@AncestrySeasons.com

Once confirmed, we’ll review your case and, depending on the situation, we’ll either:

• Send a replacement

• Issue a refund

All of this is handled case by case, but we promise to be fair.

We accept returns on items like:

• Aprons

• Hats

• Kitchen tools (shakers, plates, etc.)

To be eligible:

• Item must be unused and in original condition

• Must be returned within 14 days of delivery

• Buyer must cover return shipping costs

• A 20% restocking fee applies if the item was accurately fulfilled (e.g., you ordered a small, we sent a small)

If you receive:

• The wrong size

• A misprinted apron or merch item

• A product that is defective or broken

...then we will:

• Cover the cost of return shipping

• Offer a full refund or free replacement

The item must be returned in order to process the claim.

Our limited-edition products are made in small, special batches. Once they sell out:

• They are not restocked

• All sales are final

If you made a mistake and need to cancel:

• Email us within 24 hours of placing your order

• Once the item is shipped, it cannot be canceled

If an item is incorrectly priced on our website due to human error, system glitch, or divine intervention:

• We reserve the right to cancel your order

• You’ll be notified and may reorder at the corrected price

Once a refund is approved:

• You’ll receive confirmation via email

• Refunds are issued to the original payment method

• It may take 5–10 business days to reflect depending on your bank

Yes. All subscriptions renew automatically, and you will receive a reminder email before each billing. If you don’t wish to receive renewal emails, you won’t be eligible to subscribe.

Yes, you may cancel your subscription anytime by logging into your account or emailing Billing@AncestrySeasons.com. Cancellations must be submitted at least 48 hours before your next billing cycle.