Question 1

How do I track and manage my delivery?

Accepted Answer

We email a tracking link when your order ships. For extra control (alerts, reschedule, hold at location), create a free account with your carrier and use your tracking number:

• UPS My Choice ()– alerts, reschedule, driver instructions
https://www.ups.com/us/en/track/ups-my-choice()
​
 • FedEx Delivery Manager ()– delivery window options, hold at FedEx, vacation hold
https://www.fedex.com/en-us/delivery-manager()
​
 • USPS Informed Delivery ()– daily mail/parcel preview, pickup options
https://www.usps.com/manage/informed-delivery()
​
Tip: These services are free. Some carriers may offer paid add-ons; the free tier is usually enough to manage deliveries.

Notes:
 • After an order leaves our warehouse, address changes must be requested through the carrier and may include carrier fees.
 • If you need a signature or want your package held for pickup, set that in your carrier dashboard once tracking is live.
 • P.O. Boxes and some rural addresses ship via USPS.

All sales are final. Damaged or incorrect items? Contact support@AncestrySeasons.com ()or 561-648-5233 within 7 days of delivery for a replacement or credit. For delivery timing and address changes after shipment, please use your carrier’s tools above.

Question 2

Returns for Merch & Non-Food Items

Accepted Answer

We accept returns on items like:
 • Aprons
 • Hats
 • Kitchen tools (shakers, plates, etc.)
To be eligible:
 • Item must be unused and in original condition
 • Must be returned within 14 days of delivery
 • Buyer must cover return shipping costs
 • A 20% restocking fee applies if the item was accurately fulfilled (e.g., you ordered a small, we sent a small)

Question 3

Food Products

Accepted Answer

For health and safety reasons, all food items are final sale and non-refundable. This includes our seasoning blends, salts, sugars, and limited-edition flavors.
We do not accept returns or exchanges on food items due to:
 • Change of mind or taste preference
 • Dietary restrictions
 • Incorrect purchase
 • Shipping delays caused by external carriers

Question 4

If Your Order Arrives Damaged

Accepted Answer

If your item arrives broken or damaged:
 • You must contact us within 72 hours of delivery
 • Include clear photographs of the damaged item and the packaging
 • Send to: Orders@AncestrySeasons.com (Orders@AncestrySeasons.com)
 • Or use the Form below
Once we receive your photos, we’ll review and if the claim is approved we will issue a replacement or refund. Damaged products must be returned to us using the return label we provide.

Question 5

Missing Delivery / “Marked Delivered” but Not Received

Accepted Answer

If your order shows “Delivered” but you did not receive it:
1. Contact the shipping carrier first (UPS, USPS, FedEx) and file a claim.
2. Request a case number or claim ID.
3. Send that number to us using our contact form or email Orders@AncestrySeasons.com (Orders@AncestrySeasons.com)

Once confirmed, we’ll review your case and, depending on the situation, we’ll either:
 • Send a replacement
 • Issue a refund

All of this is handled case by case, but we promise to be fair.

Question 6

Order Cancellations

Accepted Answer

If you made a mistake and need to cancel:
 • Email us within 12 hours of placing your order
 • Once the item is shipped, it cannot be canceled

Question 7

Ancestry Seasons Return & Refund Policy Effective: June 1st 2025

Accepted Answer

We season with intention, and we handle every order with care. Because we make small-batch, handcrafted products, we have a few important guidelines around returns and refunds. Please read them carefully before placing your order.

Question 8

What We Do Cover

Accepted Answer

If you receive:
 • The wrong size
 • A misprinted apron or merch item
 • A product that is defective or broken
...then we will:
 • Cover the cost of return shipping
 • Offer a full refund or free replacement

The item must be returned in order to process the claim.

Question 9

Processing Refunds

Accepted Answer

Once a refund is approved:
 • You’ll receive confirmation via email
 • Refunds are issued to the original payment method
 • It may take 5–10 business days to reflect depending on your bank

Question 10

Pricing Errors

Accepted Answer

If an item is incorrectly priced on our website due to human error, system glitch, or divine intervention:
 • We reserve the right to cancel your order
 • You’ll be notified and may reorder at the corrected price

Question 11

Limited Edition Items

Accepted Answer

Our limited-edition products are made in small, special batches. Once they sell out:
 • They are not restocked
 • All sales are final

Question 12

Will I be charged automatically for my subscription?

Accepted Answer

Yes. All subscriptions renew automatically, and you will receive a reminder email before each billing. If you don’t wish to receive renewal emails, you won’t be eligible to subscribe.

Question 13

Can I cancel at any time?

Accepted Answer

Yes, you may cancel your subscription anytime by logging into your account or emailing Billing@AncestrySeasons.com. Cancellations must be submitted at least 48 hours before your next billing cycle.

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