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Return & Refund Policy

Effective Date: June 1st 2025

Last Updated: June 11th 2025

1. Return Policy for Food Products

Due to health, safety, and regulatory standards, all food products are non-returnable and non-refundable. This includes, but is not limited to, spice blends, salts, sugars, and other edible goods.

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No returns, exchanges, or refunds will be granted for:

  • Customer taste preferences

  • Product misuse

  • Incorrect ordering by the customer

  • Delays caused by shipping carriers

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If you receive an incorrect or damaged food item, please refer to Section 3.

​2. Return Policy for Non-Food Items

Merchandise and non-consumable goods such as aprons, hats, utensils, or kitchen accessories are eligible for return or exchange under the following conditions:

  • The item is unused and in original condition.

  • A return request is submitted within 14 calendar days of delivery.

  • The return is not based on buyer’s remorse (e.g., sizing expectations, style change).

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If the product was fulfilled accurately (e.g., you ordered a size Small and received a size Small) but does not fit, a 15% restocking fee will apply. Return shipping is the responsibility of the customer.

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If an item is defective, damaged, or incorrect due to a fulfillment error, Ancestry Seasons will provide a return label and issue either a full refund or replacement at no cost.

3. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 72 hours of delivery.

  • Include photographic evidence of both the item and packaging.

  • Fill out this Form select "My Item was Damaged or Arrived Defective" or Send your claim to Orders@AncestrySeasons.com.

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All damages must be reported within 72 hours of the delivery date to qualify for replacement or refund consideration.

​​​4. Lost or Misdelivered Packages

If your order is marked as delivered but not received:

  • Contact the shipping carrier and request a claim or case number.

  • Submit that number to Ancestry Seasons via the Lost Contact Form select "Help My Package is Lost or Missing" or email us at Help@AncestrySeasons.com.

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Each lost package report will be reviewed on a case-by-case basis. Replacements or refunds will be granted based on the outcome of the investigation and claim process.

5. Limited Edition Items

All limited-edition items are sold on a final sale basis. Once sold out, they will not be restocked. No returns or refunds will be issued for limited-edition items.

6. Order Cancellations & Pricing Errors

Orders may be canceled within 12 hours of purchase, provided they have not yet shipped.

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To cancel contact us immediately at

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We reserve the right to cancel orders containing pricing errors, listing inaccuracies, or fulfillment system glitches. Customers will be notified, and any charges will be refunded promptly.

7. Refund Processing

Once a return or refund is approved:

  • Refunds are processed to the original payment method.

  • It may take 5–10 business days for the refund to reflect, depending on your bank or credit card provider.

8. Customer Service & Contact Information

Customer support is available during business hours:

  • Mon–Thurs: 8:00 AM – 5:00 PM

  • Friday: 8:00 AM – 4:00 PM

  • Saturday: 9:00 AM – 12:00 PM

  • Sunday: Closed
     

We respond to all inquiries within 24–48 business hours.

For assistance, contact us via our Contact Page or at Orders@AncestrySeasons.com.

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